Return and Refund Policy

At NEEANN, we strive to provide you with the highest quality products and customer service. If for any reason you are not satisfied with your purchase, we offer a straightforward return and refund policy to ensure your satisfaction.

Returns

Eligibility:

  1. Returns must be initiated within 15 days of receiving the product.
  2. The item must be unused, in its original condition, and with all original packaging and tags intact.
  3. Proof of purchase is required for all returns.

Process:

  1. Contact us via WhatsApp at 9424724146 or email at info@neeann.com to initiate a return.
  2. Provide your order number, reason for the return, and any relevant photos if the item is damaged or defective.
  3. We will provide you with instructions on how to return the item.

Shipping:

  1. Customers are responsible for the return shipping costs unless the item is defective or damaged upon arrival.
  2. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

    Refunds

    Processing:

    • Once we receive and inspect your returned item, we will notify you via WhatsApp or email regarding the status of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

    Partial Refunds:
    • Partial refunds may be granted in certain situations, such as when items are not in their original condition, damaged, or missing parts for reasons not due to our error.

      Exchanges

      • If you need to exchange an item for the same product due to size or color issues, please contact us via WhatsApp at 9424724146 or email at info@neeann.com. We will guide you through the exchange process.

      Non-Returnable Items

      • Certain items are non-returnable, including:
        • Items that have been customized or personalized.
        • Items marked as final sale.

      Contact Information

      For any questions or concerns regarding our return and refund policy, please contact us:

      We appreciate your business and are committed to ensuring your satisfaction with our products and services. Thank you for choosing NEEANN!